Shipping policy
Production and dispatch
Horror Romance sculptural lights are made or hand-finished to order in our studio in Kaunas, Lithuania. Please allow 3–5 weeks for production before dispatch. Some pieces may be completed sooner. Production time is separate from carrier transit time.
Estimated transit times after dispatch
- Lithuania: 1–3 business days
- European Union: 3–10 business days
- United States: 7–14 business days
- Canada: 8–16 business days
- Australia: 9–20 business days
Transit times begin after dispatch and are estimates rather than guaranteed delivery dates. Weekends, public holidays, carrier disruption and customs clearance may add time. Available shipping methods and charges are shown at checkout.
Customs, Duties & Taxes
European Union Customers
Prices include VAT where applicable. No customs duties apply for orders shipped within the European Union.
International Customers Outside the EU
Orders shipped outside the European Union may be subject to import taxes, customs duties, or fees charged by the destination country.
The recipient is responsible for any applicable customs duties, taxes, or import fees. Horror Romance is not responsible for these additional charges or for delays caused by customs clearance.
Tracking
Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout.
Please allow time for tracking information to update after dispatch.
Incorrect Addresses
Please make sure your shipping address is correct before placing your order.
Horror Romance is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
We will do our best to update the address before dispatch.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, please contact us immediately at:
Please include your order number and photos of any damaged packaging or product, if applicable.
We will assist you with the next steps, including a carrier claim, replacement, or other suitable solution depending on the situation.
Custom Orders
Custom orders may require additional production time depending on the size, finish, and requested modifications.
The estimated production window for custom work will be confirmed before the custom order is created.