Refund policy

Last updated: 15 July 2026

Horror Romance is operated by MB Godzila, company registration number 305215166, registered at Gedimino g. 47, 44242 Kaunas, Lithuania.

This policy applies to consumer purchases made through horrorromance.com and does not limit any mandatory rights available under applicable consumer law.

30-day return period

We offer consumers a 30-day return period. You may notify us that you wish to return a standard catalogue product within 30 calendar days after the last item in your order is delivered.

This voluntary 30-day period is longer than the minimum 14-day withdrawal period provided to consumers in the European Union.

You may inspect a product in the same way that you reasonably could in a physical shop. To exercise your right, submit a return request through your customer account at:

https://shopify.com/64128811230/account

Alternatively, send a clear statement to info@horrorromance.com.

You do not need to give a reason. Your withdrawal request is effective when submitted and is not dependent on prior approval.

After notifying us, please send the product back within 14 calendar days.

Return address

Horror Romance / MB Godzila
Gedimino g. 47
44242 Kaunas
Lithuania

Please include your order number and contact information so that we can identify the return. Returns sent cash on delivery cannot be accepted.

Return shipping costs

For change-of-mind returns or exercise of the right of withdrawal, the customer is responsible for the direct cost of returning the product.

We strongly recommend using a tracked and appropriately insured shipping service because our products are fragile and high in value.

If a product is defective, damaged on arrival or incorrect, Horror Romance will cover the reasonable return shipping cost after the issue has been reported to us.

Condition of returned products

Products should be returned safely and securely packaged. Original packaging is strongly recommended to protect the sculpture, but it is not an absolute condition of exercising a statutory withdrawal right.

You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

Where legally permitted, a deduction reflecting the actual diminished value may be made if a product has been used, damaged after delivery, altered or inadequately packaged for return.

Refunds

We will reimburse eligible payments using the original payment method, without additional fees, no later than 14 calendar days after receiving your withdrawal notice.

We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

When an entire order is withdrawn, the refund includes the product price and the cost of the least expensive standard delivery method offered for that order.

Additional costs resulting from express, premium or other upgraded delivery methods are not refundable. Return shipping costs are not refundable for change-of-mind returns.

After we issue the refund, your bank or payment provider may require additional time to display it in your account.

Handmade, made-to-order and personalised products

Our standard catalogue products are handmade, and many are produced or hand-finished after an order is placed.

Normal handmade variation, an individually developed patina, production after purchase or selection from our published standard variants does not by itself exclude a product from this return policy.

Change-of-mind return and cancellation rights do not apply to goods made to the customer’s individual specifications or clearly personalised.

This exception is limited to genuine custom commissions, such as customer-requested dimensions, inscriptions, unique colours outside our standard options or structural modifications specifically agreed for that customer and identified as personalised before purchase.

This exception does not limit your rights if a personalised product is defective, damaged or does not conform to the agreed specification.

Order cancellations

EU customers purchasing standard catalogue products may submit a cancellation request through their customer account before the order is fulfilled. After fulfilment, the return process remains available during the applicable return period.

Customers outside the EU may request cancellation within 24 hours after placing an order. After this period, cancellation is not guaranteed because production may already have begun.

Genuine personalised commissions are subject to the personalised-goods exception described above.

Damage, defects and incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible if it is damaged, defective or incorrect.

Include your order number and clear photographs of the product, packaging and shipping label where relevant so that we can assess the issue and offer an appropriate remedy.

Rights relating to defective or non-conforming goods are separate from the right to return a product because you changed your mind.

Nothing in this policy limits mandatory legal-guarantee rights, including the minimum two-year legal guarantee applicable to EU consumers.

Model EU withdrawal form

You may use the form below, but its use is optional:

To: Horror Romance / MB Godzila, Gedimino g. 47, 44242 Kaunas, Lithuania; info@horrorromance.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Order number:
Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date: